A simple template for creating member and buyer personas.
Follo use the persona template.
A list of questions to send out to members or partners for interview
Tech Ladies Code of Conduct for in person and online communities
A checklist for our welcome flow so that new members get fully onboarded into their membership.
We made a checklist for our onboarding welcome flow so that new members who don’t check their inbox regularly won't miss out on completing all of the actions needed to get fully onboarded into their membership.